- General Provisions
1.1 The Purchase and Sales Regulations herein (thereinafter – Regulations) set up general mutual rights, duties and responsibility of Enterprise Hortensias Home SIA (thereinafter – Seller) and the buyer (thereinafter - Buyer) during purchase of goods in the online store www.hortensiashome.com. When purchasing goods in the online store the Buyer agrees with application of the Regulations herein.
- Entering into the Purchase and Sales Agreement
2.1. The Purchase and Sales Agreement between the Buyer and the Seller shall be considered to be effective from the moment when the Buyer, having formed the shopping cart in the online store, having indicated a delivery address, having selected the payment method and having acquainted with the Regulations herein, presses the button “Approve the order“, and shall be in force until full execution of duties under this Agreement. In the event when the Buyer does not agree with all or a certain part of the Regulations, (s)he is bound not to submit an order.
- Protection of Personal Data
3.1. When ordering goods in the online store www.hortensiashome.com, the Buyer shall be bound to provide requested during the purchase.
3.2. The Buyer shall be liable for submission of correct data during the purchase.
3.3. When approving the Regulations herein, the Buyer agrees to allow processing of his/her provided personal data in the online store www.hortensiashome.com, which sells goods and services, with the aim to perform analysis and marketing of the Seller’s activity. The Buyer also agrees to allow using his indicated e-mail address and phone number to send notifications necessary for execution of orders of goods.
3.4. By signing up in the online store and ordering goods, the Buyer undertakes to keep and not to disclose his login data to any other persons.
- Rights and Duties of the Seller
4.1. The Seller undertakes to put his efforts to allow the Buyer to use properly services provided by the online store.
4.2. If the Buyer tries to undermine work and stable operation of the online store www.hortensiashome.com, violates his/her obligations or harms otherwise to the activity of the store or its related social network or other environment, the Seller may, without advanced notification, to limit, to suspend (terminate) his/her availability to buy in the online store, not to execute his orders and shall not be liable for any losses of the Buyer concerned it.
4.3. The Seller is entitled to amend these Regulations unilaterally, publishing the amended ones on the website of the online store. The amendments shall enter into force since the moment of their publication and will be in effect for all transactions to be made after such publication.
4.4. The Seller has other rights set up in the Regulations and legislation of the Republic of Latvia.
- Rights and Duties of the Buyer
5.1. The Buyer is entitled to buy under conditions and procedure set forth by the online store.
5.2. The Buyer shall be bound to pay the price for goods and their delivery as well as to make other payments (if any indicated during execution of the Agreement) and to accept the ordered goods. The Buyer shall have to pay for goods in banks and payment systems indicated on www.hortensiashome.com.
5.3. If data provided in the Buyer’s registration form change, the Buyer shall be bound to update them immediately.
5.4. The Buyer (customer) is entitled to refuse the Purchase and Sales Agreement of goods, having been made with the Seller on the online store, notifying the Seller about it by e-mail. The Buyer is entitled to refuse the Purchase and Sales Agreement with the Seller only in the event when the good is in good quality, not damaged and without substantial changes in its appearance.
5.5. The Buyer has other rights set up in the Regulations and legislation of the Republic of Latvia.
- Payment and Delivery
6.1. The Buyer may buy by Internet in the online store www.hortensiashome.com during 24 hours a day and 7 days a week.
6.2. The Buyer undertakes to pay immediately for ordered goods. Payment methods to be offered by the Seller includes electronic banking system, PayPal advanced payment system.
6.3. Having selected the good delivery service during the order, the Buyer undertakes to indicate the exact place for delivery of the goods, postal code and his/her phone number.
6.4. Depending on the delivery method to be selected by the Buyer, the Goods shall be delivered by the representative authorized by the Seller or the Buyer shall take the goods in the post office.
6.5. The Buyer shall be bound to inform immediately the Seller if the consignment is received in the crumpled or otherwise damaged package, if non-ordered goods, unsuitable amount of them or incomplete constitution of the good are provided in the consignment.
6.6. Having noticed damages of the package during delivery, the Buyer shall be bound to provide remarks in the consignment delivery document to be be presented by the courier or to make a separate act relate to these damages. The Buyer shall be bound to do these actions in participation of the courier. If such actions are not made, the Seller shall be exempted from his/her liability in respect to the Buyer with regard to the damages of the goods due to the package damage, which have not been marked in the good delivery document of the courier.
6.7. The Buyer cannot change the delivery address of the good at his/her own discretion when the shipment has been started. If the delivery place is changed personally agreeing with the courier, the Seller shall not be liable with regard to execution of the term of the shipment and shall be entitled to charge additionally the Buyer for incurred additional costs due to the self-willed change of the delivery address, in the event of the started shipment. The incurred costs can be covered in the way of additional invoicing to the Buyer or deduction from the amount of to be returned goods when there is such opportunity. If the Buyer does not accept and/or does not take the consignment and it has to be redelivered, the Seller shall be entitled to charge the Buyer if the Seller incurs additional costs due to these deliveries.
- Quality of Goods and Warranties
7.1. Data related to each good to be sold in the online store www.hortensiashome.comt shall be indicated in the description of the good enclosed to each item.
7.2. The Seller shall not be liable if color, shape or other parameters of goods present in the online store www.hortensiashome.com do not correspond to the real size, shapes and color of the goods due to characteristics of the display used by the Buyer.
7.3. If the Seller does not provide warranty for certain types of goods, the warranty set up by respective legislation shall be in force.
- Return and Replacement of the Goods
8.1. Replacement and return of goods is available only in the events when the good has not been used, it has not been damaged and is still merchantable (labels have not been damaged; protective films have not been torn, etc.). Changes of appearance of the good or its package that have been necessary for viewing the good shall not be considered as changes of the good appearance.
8.3. If a good of low quality has been sold to the Buyer, the Buyer shall be entitled at his own choice to require from the online store: to replace the good of low quality by the item of suitable quality; to reduce accordingly the price of the good; to eliminate deficiencies of the good without no cost during reasonable term; to terminate unilaterally the Purchase and Sales Agreement and to claim to return money having been paid for the good.
8.4. In order to return of replace the good, the Buyer shall be bound to do it within 14 (fourteen) calendar days. The Buyer shall be bound to fill in the Good Return / Replacement Sheet that shall be enclosed to the Buyer to his/her ordered goods. The filled in sheet and VAT invoice with the goods has to reach us within 14 (fourteen) calendar days.
8.5. The Seller shall be entitled not to accept of the goods to be returned by the Buyer if the Buyer does not follow terms and conditions for return of goods stipulated in 8.2 and 8.4 clauses. Unless these conditions have been followed, money shall not be returned. Delivery and taking of the good in such events shall be agreed individually.
8.6. If the Buyer has paid for the good by a gift coupon or a discount coupon, the coupon and additionally paid amount shall be returned. The term of the gift coupon shall remain the original one. Gift coupons shall not be exchanged into cash.
8.7. If the Buyer returns the good, which has been purchased during promotion, an amount paid for the good with the valid discount shall be returned. When the gift is received for exceeded indicated amount of money of the shopping cart during the promotion, in the event of return of the goods the Buyer shall be bound to return the gift as well. Gifts and prizes shall not be exchanged into cash.
8.8. If during purchase the Buyer receives free of charge delivery, in the event of return of the good costs of shipment according to the rates in force at that time shall be deducted from the total amount paid by the Buyer (providing the good does not meet conditions of free delivery or full order is returned).
8.9. If during delivery of the goods the Seller incurs additional delivery costs due to the client’s fault, in the event of return or replacement of the goods the Seller shall be entitled to deduct incurred losses from to be returned amount.
8.10. Transportation costs, which are incurred during return of the good, and delivery costs shall not be returned and they have to be paid by the Buyer.
8.11. Money for returned goods has to be transferred to the payer and only into the payer’s bank account, from which payment has been made during purchase of the good.
- Responsibility of the Buyer and the Seller
9.1. It shall be Buyer’s responsibility to provide correct data in the signing up form. The Buyer undertakes responsibility for consequences due to incorrectness or inaccuracy of data provided in the signing up form. The Buyer shall be liable for his/her actions made during the use of the online store www.hortensiashome.com.
9.2. The signed Buyer shall be liable for giving over of his/her data to the third persons. If the third person uses services to be provided by the online store www.hortensiashome.com, the Seller shall consider him as the Buyer and the Buyer shall undertake full liability for consequences of such actions.
9.3. The Seller shall not be liable for information provided in websites of other companies even though the Buyer gets into these websites using links provided in the online store of the Seller.
9.4. In the event of loss, the guilty party shall reimburse direct losses to the other party, which has been incurred due to the fault of the former.
- Marketing and Information
10.1. The Seller shall send all notifications and notices purposed for direct marketing by communication means indicated in the signing form. If the Buyer does not desire to receive advertisement messages by e-mail or SMS, (s)he has to inform us about it by e-mail email@example.com or to press a respective link in the newsletter (the refusal would be in effect only for receipt of advertisement messages by e-mail).
10.2. The Seller shall be entitled unilaterally and without special notification to change conditions of promotions as well as to eliminate them. Any change or elimination of conditions and procedure of the promotion shall be in effect only since the moment of their implementation.
10.3. The Seller shall not be liable if the Buyer does not receive sent information or approval notifications regarding disturbance of Internet connection or e-mail service suppliers’ networks.
10.4. The Buyer shall send all notices and inquiries to phones and e-mail addresses indicated in the section “Contacts“ of the online store.
- Final Provisions
11.1. The Buyer and the Seller agree that the whole information, which is provided on the website of the online store (including but not limited to the Regulations herein, information about the Seller, offered goods and services and their characteristics, the procedure for the right of the Buyer to refuse execution of the Purchase and Sales Agreement, service for maintenance of the good and warranties to be provided by the Buyer (if any)) shall be considered to be provided to the Buyer in writing.
11.2. All disagreements having aroused or related to the Purchase and Sales Agreement between the Buyer and Seller shall be settled in the way of negotiations. Having failed to agree, the disagreements shall be solved in the Republic of Latvia under the order determinate by legal acts.